Keeping regional Victoria moving
An approved VLine rail replacement operator, supporting the network when the trains can't run.
When sections of the regional rail network are out — for works, disruptions or planned closures — replacement coaches keep passengers moving. We're an approved VLine rail replacement operator, providing the reliable, professional services that regional commuters depend on.
Reliable support for the network
Rail replacement work demands punctuality, capacity and professionalism — passengers are relying on the service to get to work, to appointments and home again. We bring an experienced fleet and drivers who understand the responsibility of keeping a public network running smoothly.
Unlike a private charter, a replacement service carries people who did not choose to be on a coach. They are already inconvenienced by the disruption, often at the start or end of a long day. Getting them there calmly and on time is the whole job.
What a replacement run actually involves
Replacement coaches follow the rail timetable as closely as road conditions allow, calling at the affected stations so passengers can complete the journey they had already planned. That means drivers need to know the station stops, the safe set-down points and the connections passengers are trying to make — not just the route.
Planned closures are scheduled well in advance and resourced accordingly. Unplanned disruptions are the harder test: because we operate 24 hours a day from two depots, we can put coaches on the road quickly when the network needs them at short notice.
Accessibility is part of the service, not an extra
A replacement service has to work for every passenger the train would have carried. We operate wheelchair-accessible vehicles and allocate them where a run requires accessible capacity — tell us the requirement when the service is planned and we will resource it properly rather than improvising on the day.
Common questions
When a section of the rail network is closed — for planned works, an incident or a timetable disruption — coaches run in place of the trains, calling at the affected stations so passengers can complete their journey. The service follows the rail timetable as closely as road conditions allow.
Planned closures are scheduled well in advance and resourced accordingly. For unplanned disruptions we operate 24 hours a day from two depots, which is what makes a genuinely fast response possible rather than just promised.
We operate wheelchair-accessible vehicles and will allocate them where a service requires accessible capacity. Tell us the requirement when the run is planned and we will resource it.
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